Terms of Service

1. Agreement to Terms

By accessing or using Ember's website and services, you confirm that:

• You have read, understood, and agree to be bound by these Terms of Service
• You are at least 18 years of age or have parental consent to use our services
• You have the authority to enter into this agreement
• You will comply with all applicable laws and regulations

If you do not agree to these terms, please do not use our website or services.

2. Use of Our Services

2.1 Acceptable Use

You may use our website and services for lawful purposes only. You agree not to:

• Use our services in any way that violates applicable laws or regulations
• Engage in fraudulent, deceptive, or misleading activities
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the operation of our website or services
• Upload or transmit viruses, malware, or other harmful code
• Collect or harvest information about other users without consent
• Use automated systems to access our services without permission

2.2 Service Access

Our services are provided on an "as available" basis. We strive to maintain continuous access but:

• We do not guarantee uninterrupted or error-free service
• We may suspend or modify services for maintenance or updates
• Access may be affected by factors beyond our control
• We reserve the right to discontinue services with reasonable notice

2.3 User Responsibilities

When using our services, you are responsible for:

• Maintaining the confidentiality of any account credentials
• All activities that occur under your account
• Ensuring your contact information is accurate and current
• Notifying us immediately of any unauthorized access or security breaches

3. Service Engagement

3.1 Initial Consultation

All service engagements begin with an initial consultation to discuss your needs and determine if our services are appropriate. This consultation does not create any binding obligations on either party.

3.2 Service Agreements

For specific service engagements, we will provide:

• Detailed scope of work and deliverables
• Project timeline and milestones
• Pricing and payment terms
• Specific terms applicable to your project

These specific agreements will take precedence over these general Terms of Service where they conflict.

3.3 Modifications and Cancellations

Either party may modify or cancel a service agreement according to the terms specified in the individual service contract. We will work collaboratively to address any changes or concerns during the engagement.

4. Service Availability and Modifications

4.1 Service Uptime

We make reasonable efforts to ensure our website is available, but we do not guarantee continuous, uninterrupted access. Scheduled maintenance will be performed during off-peak hours when possible.

4.2 Feature Updates

We may update, modify, or discontinue features of our website and services at any time. We will:

• Provide reasonable notice of significant changes
• Maintain backward compatibility when feasible
• Consider user feedback in our development decisions

4.3 Geographic Availability

Our services are provided from Stockholm, Sweden, and are available globally. However, specific services may have geographic limitations based on project requirements, legal considerations, or operational constraints.

5. Intellectual Property Rights

5.1 Our Content

All content on our website, including text, graphics, logos, and software, is owned by or licensed to Ember and is protected by copyright and other intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Remove or alter copyright notices or attributions

5.2 Your Content

When you submit information through our contact forms or in communications with us, you grant us a license to use that information to provide our services and respond to your inquiries. We will not use your confidential business information for other purposes without your consent.

5.3 Project Work

Ownership and licensing of work created during service engagements will be specified in individual project agreements. We respect your intellectual property rights and expect the same consideration for ours.

6. Pricing and Payment

6.1 Service Pricing

Prices for our services are listed on our website and are subject to change. Any price changes will not affect existing service agreements unless mutually agreed upon.

6.2 Payment Terms

Payment terms will be specified in individual service agreements. Generally:

• Payments are due according to the agreed schedule
• We accept payment methods as specified in the service agreement
• Late payments may incur additional fees as specified in the agreement
• All prices are exclusive of applicable taxes unless stated otherwise

7. Limitation of Liability

To the maximum extent permitted by law:

Our total liability to you for all claims arising from these Terms of Service or your use of our services shall not exceed the amount you paid us in the 12 months preceding the claim, or 10,000 SEK, whichever is greater.

8. Warranty Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, reliability, or completeness of information
• Uninterrupted or error-free operation

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Ember and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms of Service
• Your violation of any law or regulation
• Your violation of any third-party rights
• Your use of our services

10. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for conduct that we believe:

• Violates these Terms of Service
• Is harmful to other users, us, or third parties
• Violates applicable laws or regulations
• Is otherwise inappropriate or unacceptable

Upon termination, your right to use our services will immediately cease. Provisions of these terms that by their nature should survive termination will survive.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.

11.2 Dispute Resolution

In the event of any dispute arising from these terms:

• We encourage first attempting to resolve the matter through direct communication
• If informal resolution fails, disputes may be submitted to mediation
• Any legal proceedings shall be conducted in the courts of Stockholm, Sweden

11.3 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in Stockholm, Sweden for resolution of any disputes.

12. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Provide notice of significant changes through our website
• Continue honoring existing service agreements under their original terms

Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

13. General Provisions

13.1 Entire Agreement

These Terms of Service, together with any specific service agreements, constitute the entire agreement between you and Ember regarding the use of our services.

13.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these terms will not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign or transfer these terms or your rights under them without our written consent. We may assign these terms without restriction.